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The following Shared Services principles have been developed to guide shared service activities:

Shared Services First

All business cases should consider a shared service as the default rnodel.

Maintain and improve core services

Core services will deliver an improved solution via a shared services model.

Democratic accountability and governance

All joint board committees are fully acountable to the partner authority in terms of democratic accountability and governance.


Strive for Best Business practice, Effiency and Excellence in all processes.

Focus on collaboration

Focus on collaboration and sharing, be prepared to accept compromise as part of the great regional approach.

Transparency in Business Cases

Full disclosure and honesty is paramount/should be the norm.

Evaluate all options and be willing to change

Consider all options as part of a business decision with a preference to Share Services first, collaborate and compromise.

Full justification for projects

A full business case and business plan should underpin projects.

Impact assessment

The impact of commissioning and outsourcing on the scope and sustanability of shared services must be assessed.

Opt-out clause

While supporting the underlying shared service model, opting out may be due to business cycles, or business specific requirements. The Council CE should sign it off if opting out is the best scenario.


While the Councils do not operate in a directly competitive environment, they are capable of and subject to benchmarking and comparison with all councils in New Zealand.

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